{"id":3449,"date":"2019-03-17T17:15:12","date_gmt":"2019-03-17T16:15:12","guid":{"rendered":"https:\/\/hokageek.com\/?page_id=3449"},"modified":"2019-03-17T17:40:16","modified_gmt":"2019-03-17T16:40:16","slug":"faq","status":"publish","type":"page","link":"https:\/\/hokageek.com\/en\/faq\/","title":{"rendered":"Foire Aux Questions"},"content":{"rendered":"<section class=\"section\" id=\"section_2095152303\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<p style=\"text-align: center;\"><span style=\"font-size: 110%;\">Voici les r\u00e9ponses aux questions qui nous sont le plus souvent pos\u00e9es<\/span><\/p>\n<div class=\"accordion\">\n\n\t<div id=\"accordion-947789868\" class=\"accordion-item\">\n\t\t<a id=\"accordion-947789868-label\" class=\"accordion-title plain\" href=\"#accordion-item-quelles-sont-les-m\u00e9thodes-de-livraison-disponible?\" aria-expanded=\"false\" aria-controls=\"accordion-947789868-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Quelles sont les m\u00e9thodes de livraison disponible?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-947789868-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-947789868-label\" >\n\t\t\t\n\n<p>Nous utilisons les services de la poste. Pour chaque commande faites chez Hokageek vous recevrez un num\u00e9ro de suivi afin de suivre votre ou vos colis en ligne.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3103737842\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3103737842-label\" class=\"accordion-title plain\" href=\"#accordion-item-quelles-sont-les-m\u00e9thodes-de-paiement-disponible?\" aria-expanded=\"false\" aria-controls=\"accordion-3103737842-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Quelles sont les m\u00e9thodes de paiement disponible?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3103737842-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3103737842-label\" >\n\t\t\t\n\n<p>Vous pouvez r\u00e9gler vos achats par carte bancaire via nos services de paiement Paypal et Stripe. Vous n\u2019\u00eates pas oblig\u00e9 d\u2019avoir un compte paypal d\u00e9di\u00e9 pour faire votre r\u00e8glement en ligne.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3427379842\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3427379842-label\" class=\"accordion-title plain\" href=\"#accordion-item-faites-vous-des-livraisons-\u00e0-l\u2019international?\" aria-expanded=\"false\" aria-controls=\"accordion-3427379842-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Faites vous des livraisons \u00e0 l\u2019International?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3427379842-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3427379842-label\" >\n\t\t\t\n\n<p>Oui. Nous d\u00e9veloppons nos service \u00e0 l\u2019international et travaillons pour procurer un service de qualit\u00e9 pour nos clients \u00e0 travers le monde.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-38390357\" class=\"accordion-item\">\n\t\t<a id=\"accordion-38390357-label\" class=\"accordion-title plain\" href=\"#accordion-item-pourquoi-les-d\u00e9lais-de-livraisons-sont-aussi-longs?\" aria-expanded=\"false\" aria-controls=\"accordion-38390357-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Pourquoi les d\u00e9lais de livraisons sont aussi longs?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-38390357-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-38390357-label\" >\n\t\t\t\n\n<p>Nous travaillons avec des fournisseurs asiatiques et cela entra\u00eene des d\u00e9lais de livraison important. Nous pr\u00e9f\u00e9rons miser sur la qualit\u00e9 des produits, plut\u00f4t que sur la rapidit\u00e9 de la livraison. En moyenne les d\u00e9lais de livraison pour la France sont de 3 \u00e0 4 semaines. Mais parfois ils peuvent atteindre 7 semaines.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3168819291\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3168819291-label\" class=\"accordion-title plain\" href=\"#accordion-item-que-se-passe-t-il-si-je-ne-re\u00e7ois-pas-mon-colis?\" aria-expanded=\"false\" aria-controls=\"accordion-3168819291-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Que se passe-t-il si je ne re\u00e7ois pas mon colis?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3168819291-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3168819291-label\" >\n\t\t\t\n\n<p>Au-del\u00e0 des 7 semaines, si vous n\u2019avez toujours pas re\u00e7u votre colis, nous vous rembourserons sur simple demande de votre part.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2729460114\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2729460114-label\" class=\"accordion-title plain\" href=\"#accordion-item-je-n\u2019ai-re\u00e7u-qu\u2019un-article-sur-les-3-command\u00e9s-lors-de-mon-achat,-est-ce-normal?\" aria-expanded=\"false\" aria-controls=\"accordion-2729460114-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Je n\u2019ai re\u00e7u qu\u2019un article sur les 3 command\u00e9s lors de mon achat, est-ce normal?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2729460114-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2729460114-label\" >\n\t\t\t\n\n<p>Lorsque vous commandez plusieurs articles dans la m\u00eame commande, vous recevez plusieurs colis. Ces colis peuvent arriver avec quelques jours de d\u00e9calage.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2337908466\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2337908466-label\" class=\"accordion-title plain\" href=\"#accordion-item-comment-\u00e9changer-un-article?\" aria-expanded=\"false\" aria-controls=\"accordion-2337908466-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Comment \u00e9changer un article?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2337908466-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2337908466-label\" >\n\t\t\t\n\n<p>Pour tout \u00e9change, veuillez contacter notre support client \u00e0 l\u2019adresse mail suivante: support@hokageek.com<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2053650589\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2053650589-label\" class=\"accordion-title plain\" href=\"#accordion-item-retours-et-remboursement\" aria-expanded=\"false\" aria-controls=\"accordion-2053650589-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Retours et remboursement<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2053650589-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2053650589-label\" >\n\t\t\t\n\n<p>Avant tout retour, veuillez nous contacter \u00e0 l\u2019adresse mail support : support@hokageek.com<br \/>\nNous traiterons votre demande dans les plus brefs d\u00e9lais.<\/p>\n<p>Une fois le colis r\u00e9ceptionn\u00e9 et v\u00e9rifi\u00e9 par nos soins dans nos locaux. Nous vous proposerons de vous faire soit un avoir, soit de proc\u00e9der au remboursement simple de votre commande.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_2095152303 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank-title-center.php","meta":{"footnotes":""},"class_list":["post-3449","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Foire Aux Questions - Hokageek<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hokageek.com\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Foire Aux Questions - 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